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Tier 3 Service

Operations Intelligence

Map your logistics profitability zone by zone. Find repeat returners, blacklist loss-making pincodes, and stop the RTO bleeding.

₹1,75,000 + GST · one-time audit
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₹41Cr+
Operational leakage identified
  • Pincode-level profitability mapping
  • RTO pattern analysis
  • Repeat returner identification
  • Logistics cost optimization
  • 12-16 day delivery

You're Shipping to Money Pits

📍

Geographic Blind Spots

Some pincodes have 40%+ RTO rates. Every shipment there loses money. But you keep shipping because you don't know which ones they are.

🔄

Serial Returners

The same 5% of customers cause 40% of your returns. They order, try, return—on repeat. You're funding their free trial program.

🚚

Hidden Logistics Costs

Weight disputes, zone misclassification, surge pricing—logistics partners optimize for their margin, not yours. You're overpaying without knowing it.

Operations Intelligence Deliverables

01

Pincode Profitability Heat Map

Every pincode you ship to, color-coded by profitability. Green zones to double down on, red zones to restrict or blacklist. Actionable geography.

02

RTO Pattern Analysis

Deep dive into what's driving returns. Product-level, customer-level, and location-level patterns. Find the root causes, not just the symptoms.

03

Repeat Returner Blacklist

Identified list of customers with abnormal return behavior. Recommendations for COD restrictions, higher thresholds, or outright blocks.

04

Logistics Optimization Playbook

Cost comparison across carriers by zone. Identification of weight disputes and billing errors. Recommendations for partner optimization.

Your Pincode Profitability Map

Zone Profitability Analysis

Profitable
Break-even
Loss-making
Mumbai Metro
RTO: 8%
+₹127/order
Delhi NCR
RTO: 12%
+₹94/order
Bangalore
RTO: 18%
+₹12/order
Tier 3 North
RTO: 34%
-ₒ247/order
Tier 3 East
RTO: 41%
-₹312/order
Rural COD
RTO: 47%
-₹847/order

What Clients Find

47
avg. pincodes blacklisted
5%
customers cause 40% RTOs
₹847
avg. loss per order in bad zones
16 days
average time to insights

Frequently Asked

How do you calculate pincode profitability?
We factor in order value, product margin, forward shipping cost, RTO rate, return shipping cost, COD remittance cycle, and reprocessing costs. Each pincode gets a net profitability score per order.
What if I can't block certain pincodes?
We don't always recommend blocking. Sometimes it's better to require prepaid-only, set higher COD thresholds, or increase minimum order values. We provide tiered recommendations based on your business constraints.
How do you identify repeat returners?
We analyze customer order history across phone numbers, email addresses, and shipping addresses (with fuzzy matching to catch variations). We flag customers with return rates significantly above your average.
Do you integrate with my logistics partners?
We analyze the data you export from your logistics partners and shipping aggregators. We don't need direct integration—we work with whatever data you can provide. Most clients export from Shiprocket, Delhivery, or similar platforms.

Stop Shipping to Loss-Making Zones

Book a free consultation. We'll review your shipping footprint and show you where the biggest opportunities are.

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